Help centre
Guides and answers for using Synapse Chat. Can't find what you need? Email support@synapsechat.app.
Getting started
What Synapse Chat is, who it is for, and how to think about it.
- What is Synapse Chat?Synapse Chat is secure, verified messaging built for Australian clinical professionals to coordinate care between trusted colleagues.
- Who can join Synapse Chat?Synapse Chat is for verified Australian clinical professionals: AHPRA-registered practitioners, plus eligible support staff who join through sponsored verification.
- Pricing and accessDownloading Synapse Chat is free and verification costs nothing. Pricing beyond that has not been announced.
- Launch and getting the appSynapse Chat is live on the App Store and Google Play. How to download the app, create an account, and get verified.
Verification
How membership is verified and what it means to be in a trusted network.
Security & privacy
Encryption, key custody, Australian hosting, and de-identified use.
- How Synapse protects your dataSynapse Chat encrypts your data in transit and at rest, hosts it on Australian infrastructure, and verifies every member before they can join.
- Encryption and key custodyHow Synapse Chat encrypts data, why it is not end-to-end encrypted, and what it means that Synapse holds the keys for legal-hold purposes.
- De-identified by defaultSynapse Chat is for de-identified clinical communication only. Use references like "Bay 3" or "List 2, case 4", never identifiable patient information.
- How to de-identify a messageA five-step method for writing a clinical message that your team can act on but a stranger cannot resolve to a patient. One locator, one pointer, chart for everything else.
Account
Managing your profile, access, and what happens to your data.
Troubleshooting
Resolving common issues and getting help.